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Return Policy

If you are not entirely satisfied with your purchase, we're here to help!

We offer Free Returns or Exchanges within 14 days of receiving your order. You can return your product for Store Credit, a different product, or a Refund.

Feel free to remove the packaging and try out your products, don’t worry we accept returns without the original packaging

 

Our  policy: 

In-stock products:

- Return for full refund, exchange, or store credit at the customer’s choice

 

Made to order products:

Customer may choose one of three options

- Refund after a deduction of 15% restocking fees.(standard restocking fee of 15% is deducted because returned products must go through several steps in order for us to sell them one more time. Products must be thoroughly inspected, repackaged, and restocked in a perfectly sellable condition)

- Exchange for full value without any deduction

- Return for full value as Store Credit

 

Custom Made products:

- These products are made according to special specifications (material, size, etc.) and therefore cannot be returned or exchanged.

 

To initiate a return or exchange, please complete the following steps:

  1. Login to our online return center from your account
  2. Choose the products you wish to return or exchange from your order
  3. Select the method you want to execute your return
  4. You will be refunded after we receive the product

 

Additional Information:

  • Refund in the same method of payment may take 3 – 21 business days
  • Refund to Store Credit may take 1 – 2 business days
  • Exchange may take 1-2 business days after we receive the product, your account will be credited the full value, then proceed with a new order
  • Shipping fees are non-refundable
  • Defective or damaged products are limited to repair or replacement.