We want you to love your Zen piece. If something isn’t right, we’ll do our best to make it easy.
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Ready‑made/stock items: within 14 days of purchase, unused and in original condition/packaging.
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Made‑to‑order or customized items: non‑refundable (we craft these items specially for you). If there’s a manufacturing issue, we’ll repair.
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Sale/clearance items: non‑refundable.
Refunds
- Proof of purchase is required for all refunds.
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Approved refunds are issued to your original payment method.
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Please allow 7–14 business days for processing after the item is received and inspected.
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For eligible returns, a pickup/handling fee may apply depending on location and item size.
Not eligible for refund
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Items used, assembled, damaged after delivery, or not in original condition/packaging.
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Custom sizes, special fabrics/leathers, or any product made to your specifications.
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Normal variations in natural materials (wood grain, leather shade, stone veining) and minor tone differences.
How to start a return
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Message us on WhatsApp or email with your invoice and photos.
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We’ll confirm eligibility and arrange pickup .
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Once inspected, we’ll process your exchange or refund.