Our warranty is valid for 5 years from the date of purchase and covers all manufacturing defects. The warranty period enters into force from the date printed on your receipt. You may be asked to present proof of purchase when requesting service.
The warranty is non-transferable and is valid only for the original purchaser. It covers repair or replacement of unusable or defective parts free of charge during the warranty period after inspection and acceptance by Zen Furniture or its agent.
Natural variations in the color of the wood, changes in color under ambient or artificial light, slight variations in dimensions owing to high humidity or dry conditions and the grain of wood, knots or other natural characteristics of wood products are not covered by the warranty.
Some types of fabric show features due to the composition and the kind of manufacturing that aren’t to be considered as defects. For example: "staple" or "streaked" and "crumpled effect" for linen "spotted effect" or "curl", the "light/dark effect" and the "imprint effect" for velvets. In fabrics or leather, each production lot can present slight variations in color as compared to samples or products produced in the past.
The warranty excludes damage resulting from careless or incorrect furniture installation, potential damage from accidents such as that resulting from a fall, impact, natural disaster, fire, normal wear and tear, and cuts or scratches, in any case, all defects that cannot be attributed to defects in the manufacture of the product. Moreover, the warranty is not valid in the event that our products are disassembled, modified or repaired by anyone other than authorized Zen Furniture personnel. Damage due to poor upkeep or improper use of the product are not considered defects of manufacture.
If you have any doubts or require further information, consult the Zen Furniture representative where your product was purchased.